Refund and Returns Policy

Not all Petemoei products have the same refund and return policy. View below what applies to your product:

1. Custom Oracle Card

Due to the custom-made nature of the product, the custom oracle card cannot be refunded or returned.

If your product has damaged during shipping, please contact me at anouk@petemoei.com so we can solve this.

2. Energy Art Collection

Items from the Energy Art Collection are elligble for returns & refunds under the following conditions:

• The item is unused, undamaged and in the same condition that you received it.
• You have opted for a return of the product within 14 days of receiving it. To do so please send an e-mail to anouk@petemoei.com expressing your wish to return the item.
• You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
• Once the product has been returned (and received by me) you will receive a refund.

Need help?

Contact anouk@petemoei.com for questions related to refunds and returns.